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Media Watch
Year : 2021, Volume : 12, Issue : 3
First page : ( 363) Last page : ( 381)
Print ISSN : 0976-0911. Online ISSN : 2249-8818.
Article DOI : 10.15655/mw/2021/v12i3/165222

Escaping the COVID-19 Pandemic with HighSpeed E-Learning: Capabilities, Engagement, and Quality in Malaysian Higher Education

Shehzadi Sidra1, Raza Syed Hassan2, Zaman Umer3*

1Universiti Utara Malaysia, Malaysia

2Bahauddin Zakariya University, Pakistan

3Woosong University, South Korea

*Corresponding author: Umer Zaman, Endicott College of International Studies, Woosong University, Daejeon, 34606, South Korea

Online published on 19 October, 2021.


Despite growing optimism, the COVID-19 pandemic has overstayed with its new ‘delta variant’ sweeping across continents. Consequently, higher education institutions across the globe have strategically switched to e-learning platforms to escape the massive uncertainties triggered by the ongoing global pandemic. Hence, the attraction and engagement of millions of new e-learners towards technology-enabled virtual learning environments are highly dependent on critical factors such as quality of e-service, e-information, and e-system, etc., for e-learning success.

To address these emerging challenges and to bridge the research gap, the present study empirically explored the effects of e-learning communication networks, including the quality of e-service, e-information, and e-system, on e-learning in Malaysian Higher Education. Notably, the mediating mechanism of e-learner’s engagement in the processual and holistic model of e-learning quality was also examined. Drawing on study data of 450 e-learners and utilizing structural equational modeling (SEM), the findings established that e-learning quality is significantly influenced by e-service quality, e-system quality, and e-information quality, as mediated through e-learner’s engagement. The study implications include new empirical evidence on boosting e-learning quality during the pandemic-induced global education crisis and identifying the critical drivers of communication technologies in higher education (i.e., quality of e-service, e-information, and e-system) to better interpret the changing ingredients of e-learner’s engagement.



COVID-19 pandemic, E-information quality, E-system quality, E-service quality, E-learning quality, Student’s e-learning engagement.


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