“Organizational citizenship behaviour and job satisfaction among non academic employees of National Universities in the eastern province of Sri Lanka”

Introduction: Universities are the academic institutions which facilitate the students and mould to prepare them to work in the world of work. Academics and curricula directly support to achieve the goal of universities. Meanwhile non academic employees are part and parcel to support mainly for the administrative activities to achieve the overall vision of the universities. It is disputable that the nonacademic employees also behind the success of the development path of the universities. The Job satisfaction is the key ingredient that leads to recognition, income, and promotion, the achievement of other goals that lead to a feeling of fulfillment and Organizational citizenship Behavior. Organizations could not prosper without their members behaving as good citizens by engaging in all sorts of positive behaviors. So there is a need for identify how job satisfaction affect on organizational citizenship behavior. Objective: The aim of the paper is to study the impact of job satisfaction on Organizational Citizenship Behavior (OCB) among the nonacademic employees of national universities in the Eastern province of Sri Lanka. Methodology: This is an explanatory study among 260 non academic employees working in Universities, using a structured questionnaire based on simple random sampling method. Findings: It was found that job satisfaction is one of the factors for determining the Organizational Citizenship Behavior (OCB) and the relationship was shown to be significant. When the employees are satisfied with their job only they will extend their extra activities and would be committed towards organizational success. If the employees are found with organizational citizenship behavior, it is no doubt any organization would be in running very smoothly without any obstacles in the path of achieving the organizational vision. Findings of this research effort could enable organizations to re think or reshape their job satisfaction system in order to achieve their desired organizational goals.