A study on performance & operational challenges of nepal airlines corporation

For the survival and growth every organization should be capable to translate its plans and programs enhancing performance. Nepal Airlines Corporation (NAC) was incorporated on 1 july 1958 through enactment of Nepal Airlines Corporation Act. 2019, with mains objective to provide air transport service to any person, agency,or organization who need such service for transportation of men and materials from one airport to another either within or outside the country. Nepal Airlines started glorious aviation landmark of airlines business with its DC-3 Docota within 97 employees and still was remarkable development in 1990.The national flag carrier has been suffering from the operational loss for the last few years. In this context this article explores the capacity and performance level of NAC and discusses its major challenges. For the discussion, about capacity utilization, scheduling and planning, reliability and punctuality, passengers flow on the based on NPM theory assumptions, secondary data are obtained from NAC offices and some of the key personnel of the NAC are also interviewed. The findings show that there are still important roles of NAC for air service delivery system, economic development, improving tourist flow, which however, also facing problem of fleets, lack of smart management, lack of proper attention of government and politics.