1Associate Professor of Finance, Department of Management Studies, Saveetha Engineering College, Chennai, Tamil Nadu, India, Email id: periasamyp@saveetha.ac.in
2Associate Professor, Area Chair OB and HR Area, CMS Business School, Jain Deemed to be University, Bangalore, India, Email id: dinesh.rao@cms.ac.in
3Assistant Professor, Department of Management Studies, Saveetha Engineering College, Chennai, Tamil Nadu, India, Email id: sangeethap@saveetha.ac.in, 9940173884
This study explores the transformative impact of Artificial Intelligence (AI) on the burgeoning gig economy in India, shedding light on how advanced technologies are reshaping the landscape of short-term and freelance work platforms. The integration of AI has not only streamlined operational processes but has also fundamentally altered the dynamics of job matching, compensation, and workforce planning within the gig industry.AI-driven algorithms play a pivotal role in talent acquisition and job matching, efficiently connecting freelancers with relevant opportunities based on their skills and preferences. The study investigates how automated processes facilitate quicker onboarding, reducing time-to-fill roles and enhancing the overall efficiency of gig platforms. Dynamic pricing models, guided by AI, enable real-time adjustments to compensation, reflecting market demand, supply, and task complexity. The study explores how AI contributes to transparent and fair compensation mechanisms, incorporating real-time feedback and performance data.Predictive analytics powered by AI assist in workforce planning, allowing gig platforms to anticipate future demand for specific skills. This proactive approach enables gig workers to align their skill sets with emerging trends, contributing to a more agile and responsive gig economy. The user experience for both gig workers and clients is enhanced through AI-driven chatbots and virtual assistants, offering instant support and information. The study delves into how AI interfaces optimize user interactions, making gig platforms more accessible and user-friendly.AI also plays a critical role in quality control and fraud prevention within the gig economy. The study explores how AI monitors and evaluates the deliverables of gig workers, ensuring adherence to quality standards, and how fraud detection algorithms contribute to a trustworthy and secure gig marketplace. Upskilling opportunities are increasingly facilitated by AI, which analyzes the skills of gig workers and recommends relevant training modules to improve marketability. The study investigates how AI-driven training resources enable gig workers to stay competitive in a rapidly evolving job market.While AI contributes to flexible work scheduling based on preferences and historical performance, the study also emphasizes the importance of ethical practices. AI can be employed to monitor and ensure fair treatment of gig workers, unbiased task allocation, and compliance with labor regulations. As the gig economy in India continues to evolve, this research provides insights into the multifaceted impact of AI, addressing opportunities for increased efficiency, improved user experiences, and ethical considerations. The study underscores the need for responsible implementation and clear regulatory frameworks to shape a sustainable and inclusive future for gig workers in the era of AI-driven transformations.
Artificial Intelligence, Impact Over Gig Economy, AI-Driven Chat-Bots, Virtual Assistants