Stress and morale among receptionists

This study is about the stress of receptionists. The objectives of the study are to rank the organization structure and processes related stressors and receptionists’ specific stressors and to examine the impact of the stress on morale of the receptionists and also to analyse the coping being followed by the receptionists. To achieve these objectives, a sample of 50 receptionists has been chosen from 20 leading private hospitals using purposive sampling techniques. The data have been collected by administering the questionnaire followed by interview. The collected data have been analysed by using simple average, weighted average methods. Simple average method has been used to analyse the demographic variables. Weighted average method has been used to rank the organization structure and processes related stressors, receptionists’ specific stressors and impact of stress on morale of receptionists and also coping strategies. Hypothesis have been framed to find the relationship between age and organization related stressors and to find the relationship between marital status and receptionists’ specific stressors. Chi square test has been administered to test the hypothesis. The result of the chi square value has proved that there is a significant relationship between age and organization related stressor and marital status and receptionists specific stressors. The findings of the study has proved that long working hours and 2 shift working system and performing multiple work at the same time are the top most organization structure and processes and receptionists’ specific stressors respectively. The study has also found that lack of interest is the foremost impact of stress on morale and praying or meditation is the foremost strategy being followed by the receptionists. The study has given suitable suggestions to prevent and manage the stress.