Banking ombudsman: a new way to face banking redressal challenges

Banking ombudsman exploits the Redressal policy to reach out to the large number of customers which are beyond the reach of traditional Redressal systems.. The paper basically deals about the conceptual framework of Banking Ombudsman & how customers can use it to get rid off banking problems. It also highlights some cases in favour of the customers & banks. As the number of banking customer's complaints are rising so use of banking ombudsman is the fittest strategy to solve the today's online or offline complaints & this Government policy is the main motivation behind the conductance of this study. Future studies could expand the conceptual circumference, the scope to the specific industry sectors, and the target audience.