The purpose of this study was to investigate the relationship among job satisfaction, organizational commitment and job performance of non-managerial employees inthe commercial banks in Sri Lanka. The sample consisted of 400 non-managerialemployees randomly selected from Systemically Important Banks. A questionnairewas administered among the non-managerial employees as the measuringinstrument. The collected data were analyzed using correlation coefficient andsimple regression.The results of the study indicated that there was a positiverelationship between job satisfaction and job performance, job satisfaction andorganizational commitment, organizational commitment and jobperformance. Organizational commitment was found to mediate the relationshipbetween job satisfaction and job performance of non-managerial employees in thecommercial banks in Sri Lanka.
Organizational Commitment, Job Satisfaction, Job performance, Mediating Effect
