Role of HR and employee's satisfaction in organisation'ssuccess at Apollo Indraprastha Hospital

This research paper intends to explore and understand the role of HR practices in the field of Healthcare which determine the level of employee satisfaction and eventually the success of an organization. A renowned organization is chosen and its employees were surveyed through questionnaires, face-to-face interviews and brief discussions with department heads about their satisfaction with respect to HR engagement, compensation, policies, long term strategy towards career development, work-life balance, team work etc. of the organization. The sample population is chosen in such a way so that it encompasses the entire spectrum of workforce in a healthcare organization. The data collected is organized using statistical techniques like Average, Standard Deviation, Co-efficient of Variation to interpret and answer the objectives of the paper. The overall result showed that there is a 90% employee satisfaction at the organization and the HP policies of the organization were able to meet the expectations of a substantial majority of its employees. However, there were some areas which the organization needs to focus like long working hours, leave system and work-life balance to further boost the morale of its employees.