Awareness and satisfaction of consumer regarding to consumer protection act in Haryana

India is a developing country. Vast sections of its population socially and economically backward, consumer protection had to be seen as an integral part of socio-economic development and the broader objectives of promoting and developing the country along the lines envisaged in our constitution. It recognized that in business transaction with consumers unfair practices are widespread. The ignorant consumer is no match for the businessman and all his resour ces. It also recognized that the consumer is not only one who purchases goods for use but is also a purchaser of services even those provided by the government.

Keeping all things in view, the need to protect consumer's right was felt and the Consumer Protection Act, 1986 was enacted. Its aim is to promote and protect rights of the consumer. The consumer Protection Act is a landmark legislation to provide justice and redressal of grievances of the consumers in a cheap, speedy, simple and effective justice and redressal of grievances of the consuming and cumbersome procedure. The Act thus aims to protect the economic interest of a consumer as understood in commercial sense as a purchaser of goods and in the larger as of user of service. To provide for better protection of the interests of the considers and for that purpose provisions are made to establish consumers councils and other authorities for settlement complaints.