*Alumnus, College of Management, Sri Ramachandra University. Management Trainee, Billroth Hospitals, Chennai, India
**Assistant Professor, Sri Ramachandra College of Management, Sri Ramachandra University, Porur, Chennai, India
Great expectations of patient would be less turnaround time for any process. The scope of the study was from the time of admissions of chemo patients until the patient receives the chemo drug and the aim was to reduce the turnaround time of chemo patient's treatment procedure. The objectives were to process map from admissions to administration of chemo medicine and develop a process map, to identify the constraints in the process by tracking each activity and check the conformance of quality in the process, to give suggestions for improvement of the process. 165 chemo patients were observed. Quality and statistical tools were used for data analysis. The finding of the study shows that the major impact for the greater turnaround time was the delay in the delivering of medicines, indenting medicines, and also chemo preparation process time. The conformance of the quality of process analyzed using process capability and DPMO. The estimated time was also identified as 2 hours 52 minutes. Implementing the bedside registration and Electronic automated machine for personal assistance for the patients were some of the suggestions for improvement.
Automated machine, Bedside registration, Chemo drug, process mapping, conformance, DPMO
