Impact of accreditation on information management during accreditation of a hospital through im balance score card

The need for accreditation is being felt extremely throughout various healthcare organizations due to complexity of operations and necessity for excellent customer service. Accreditation has been the weapon to achieve overall quality improvement covering various aspects. The impact of accreditation is still found to be a big question. The present study uses the IM Balance Scorecard to monitor and improve the quality of critical processes associated with Information Management. Various sections of IM Balance scorecard include Service delivery, Medical Records, Patient Safety, Financial & IT indicators. There has been remarkable improvement in all the listed processes which was confirmed by the satisfaction surveys conducted as well as from data repository.

IM Balance Scorecard objectively guided the level of improvement including remarkable improvement in service delivery, improvement in quality and use of medical records, enhancement of patient safety features as well as considerable improvement in financial and IT efficiency during the Accreditation Period.