A study of job satisfaction of waiters in hotels in Tirunelveli

Hotel employees’ job satisfaction is very important to their performance. The previous researches indicated that satisfaction is crucial to the prosperity of hotels and acts a mediator in customer satisfaction. Contributing to greater satisfaction are factors such as compensation and benefits, opportunity for promotion, recognition, independence, greater power of decision making, flexible schedules, better working conditions, and training. The factors that promote dissatisfaction are wages and reduced benefits. The present study aims at finding the level of job satisfaction of waiters in hotels in Tirunelveli. A sample of 110 waiters had been randomly selected and primary data had been collected through structured questionnaire. The results revealed that majority of the waiters have moderate job satisfaction with their job. They significantly differ in their job satisfaction with regard to gender and length of experience.