Critical analysis of internet banking problems in the national capital region of India

Technology keeps on changing. The changes in technology have an impact on the competition. The competition in the market has forced the banks to adopt the changing technology in the banking sector. Electronic Banking has emerged as a strategic tool for improving the efficiency of banking functions and also reducing the cost by replacing the paper based methods with automated processes. Electronic Banking consists of number of options with the help of which the customer can avail the services of bank by just sitting at home. Internet Banking is one among them. In the current scenario Internet Banking has gained new heights after de-monetization. The purpose of this research work is to study the different problems faced by the users while doing internet banking in the Central national capital region. The paper attempts to find out the relation between the demographic variables and the internet banking problems faced by the consumers. The responses related to the problems faced by the internet banking users has been collected through a survey of the internet banking users (CNCR). In order to collect data a well designed questionnaire was distributed personally to survey the respondents who are using Internet Banking. The data has been analyzed using statistical measures such as percentages, mean scores and standard deviation. Further in order to test the hypothesis and variation of perception among the users on the basis of various variables t- test and F-test have been applied. It was found that there are number of problems that are faced by the respondents during the usage of internet banking.