Impact of Information Technology on User Services in University Libraries of Punjab

Information Technology has brought a dimensional change in the way people work and live. Every walk of life is deeply affected by the information Technology. The revolution that started about half a century ago has grown at a phenomenal pace, and broughtg a paradigm shift in the present day society. From stand-alone systems of a few years ago, we have now started living in a networked environment. Even from the wired networks of recent past, we have prepared ourselves to wireless networks spread over large campuses. Rapid advances in IT have brought revolutionary changes in society and the impact of these changes is pervasive, and affects all the spheres of human activities and institutions including libraries. The purpose of this study is to access the impact of information technology on user services, and to find out the user satisfaction from information technology applications available in libraries. A questionnaire base survey found that 95.19% of the respondents reported that information sources improved and majority of respondents (93.44%) mentioned improvement in utilization due to information technology.