An Exploration of Occupational Hazards in BPO Industry

Call centers are blooming field of employment in the present age of information technology. People with basic minimum qualification and good communication skills are getting in the BPO industry, gaining exposure to the westernized working environment and at the same time affecting the Indian way of living in various fields such as physical, social, cultural leading to various problems. Amidst all the glamour of good pay, perks and fast lifestyle, the researchers have drawn their interest towards the physical, psychological and social stress faced by the employees in these Call Centres. The revelations have been astounding. Majority of employees were found to have physical health, socialization and stress related problems due to their job. Further the physical health stress and socialization was found to have significant positive correlations in case of call centre employees.