Asian Journal of Management
  • Year: 2025
  • Volume: 16
  • Issue: 2

Artificial Intelligence in Financial Inclusion: An Impact on Financial Accessibility and Efficiency in India

1Assistant Professor, PG Department of Commerce, Surana College – Autonomous, Bangalore, Karnataka

2Assistant Professor, School of Commerce and Management, Dayananda Sagar University, Bangalore, Karnataka

3Professor, Department of MBA, Visvesvaraya Technological University, BDT College of Engineering, Davanagere-577004, Karnataka

*Corresponding Author E-mail: dvlhokeshwarie@gmail.com

**mpshurthigvt@gmail.com

***tmmanju87@gmail.com

Online Published on 03 July, 2025.

Abstract

This study investigates AI’s impact in increasing financial inclusion and strengthening government-led initiatives such as PMJDY and DBTs. AI tools like machine learning-based credit scoring and automated transactions help to combat instability, fraud, and financial exclusion. The study, which is based on TAM, Financial Inclusion Theory, RBV, and Fraud Triangle Theory, analyses primary data from 468 stakeholders as well as secondary data from the RBI and NITI Aayog. While AI enhances transparency and efficiency, its influence on fraud prevention and financial literacy is questionable. SEM confirms a beneficial link between artificial intelligence and financial inclusivity. Future research should focus on improving AI infrastructure, literacy initiatives, and internet accessibility to promote long-term economic growth.

Keywords

AI implementation mechanisms, Financial inclusion programs, Direct Benefit Transfers (DBTs), Pradhan Mantri Jan Dhan Yojana (PMJDY)