Asian Journal of Management

Occupational stress has been noted to put impairing effect on employees’ job behaviours and physical and psychological well being, representing serious cost to organizations in terms of efficiency and health. The main objective of the current study is to assess the importance of different attributes causing stress among employees, examine the impact of different variables measuring occupational stress on the employees of Kolkata and to suggest stress management interventions. The study is based on the information available through a structured questionnaire of different categories of employees related to major service sector by stratified sampling technique. Analysis of variance and descriptive statistics are used for the analysis of data. 150 employees from chosen service sector units are interviewed by using quota sampling technique in and around Kolkata. The findings of the study reveal that the behavioural symptoms of stress of the respondents highly vary among different sectors. The personality characteristics of the respondents vary across the types of organizations. It is found that the behavioural symptoms of stress strongly vary across the level of education among the respondents. It is also found that the physical symptoms of stress are moderately dependent on levels of education among respondents.