TMIM Ph.D. Scholar of
This study examines how Helmand University employees’ job satisfaction is affected by Total Quality Management (TQM) tools. Structured questionnaires were used to gather information from 110 faculty and administrative staff members in order to meet the study’s goals. When gathering data, the entire population was taken into account. SPSS version 27 and Microsoft Excel were used to analyse the collected data. The results show that job satisfaction is positively and statistically significantly impacted by four TQM tools: teamwork, customer focus, education and training, and top management commitment. On the other hand, job satisfaction is significantly and negatively impacted by the Organisational Culture tool. The TQM components that had the biggest impact on job satisfaction were Top Management Commitment, Customer Focus, and Education and Training. Furthermore, TQM tools collectively explained 36.6ą of the variance in job satisfaction among the staff and faculty at Helmand University. Based on these findings, the researchers have proposed recommendations for the university’s administration and future researchers. Notably, Customer Focus and Education and Training were identified as key but underperforming factors in promoting job satisfaction. To address this, the university administration is advised to provide timely services and facilities, show proactive interest in addressing the issues of staff and faculty, and enhance operational responsiveness and service quality.
Total Quality Management, Job Satisfaction, TQM Tools
