The impact of employer-employee exchange on social and economics exchange: A study of outsourcing industry in Sri Lanka

The employer-employee productive relationship identified as exchange relationship in the organization. The exchange determines the employee work outcomes which are greatly influenced by the Perceived Organizational Support (POS) and Organizational Commitment (OC). This paper mainly focused to evaluate the nature of productive exchange and the impact on the employee social and economics exchange in the outsourcing industry in Sri Lanka. The questionnaire survey method was used among 200 Information Communication Technology (ICT) professionals. The results indicate that POS establishes significant positive relationship with Social exchange and negative relationship with Economic Exchange consecutively. Both distinguished relationships facilitated by the moderator Organizational commitment. The researcher identified that the employer-employee relationship becomes absolutely paramount for business process outsourcing organization ever since the human capital becomes the most critical success factor because the business solutions tailor made for a delivery organization are brain born babies of their employees.