Performance is one of major factor in every organization; in other words we can say that performance improvement is the prime objective amongst any organization's objectives. There are many parameters related to performance in an organization. One of the emerging parameter is Organizational Citizenship Behavior (OCB). OCB is an emerging concept in performance analysis but at the same time it represents a very old human conduct of voluntary action and mutual aid with no request for pay or formal rewards in return. According to Organ (1988), The definition of organizational citizenship behaviors (OCB) is "individual behavior that is discretionary, not directly or explicitly recognized by the formal reward system, and that in the aggregate promotes the effective functioning of the organization". It may explained as follows: "extra-role behavior" (ERB), defined as "behavior which benefits the organization and/or is intended to benefit the organization, which is discretionary and which goes beyond existing role expectations". Organizational citizenship is functional, extra-role, pro-social organizational behaviors directed at individual, groups and/or an organization. This paper throws light on the various parameters which results in OCB in an employee.
