Gap between perceived and experienced services: A case study of Qutub Minar

As tourism industry is on a high therefore in the research paper the international tourists’ perception is sought for Qutub Minar as it is one of the UNESCO World Heritage sites and moreover the most visited tourist spot of Delhi by foreign tourists. An attempt is made to study and analyze International tourist Perception of Qutb Minar on various variables, to study and analyze the level of gap between perceived and experienced services by foreign tourists at Qutub Minar.and to suggest measures to promote Qutub Minar as an international tourist spot. Both primary and secondary sources of data are used in this research study which reveal that no significant difference in the perception of male and female foreign tourists regarding level of gap between perceived and experienced services and different variables at Qutub Minar.