Perception of the health care seekers about the behavioural aspect of health care providers: An empirical study of PGIMER, Chandigarh

Healthcare facility is very difficult to measure. Hence, it is a challenge to a healthcare provider to influence a patient's perception of quality of care. A health care seeker's satisfaction may not be totally influenced by the quality of care and the quality of physician available, but it reflects how the medical care has been delivered. To provide highest level of satisfaction that is beneficial to both the health care seeker and the health care provider, management must control both the perception of expectation and the quality of delivery of the healthcare services. Knowledge of expectation and the factors affecting them, combined with knowledge of actual and perceived healthcare quality, provides the necessary information for designing and implementing programs to satisfy health care seekers. Therefore, the present paper makes an attempt to study the perception of the health care seekers about the behavioural aspect of health care providers in Post Graduate Institute of Medical Education and Research (PGIMER), Chandigarh.