Efficacy of citizen's charter in Indian Railways

In the present global society, increased literacy rate has generated awareness among citizens. They are aware of their rights and the role of administration. In a democratic country like India, people are free to express their views and have the right to choose their representatives. High poverty rate among citizens has resulted in the failure many a times to choose the right candidates. There by, diminishing the efficacy of the role of citizens in the decision-making and Policy formulation process. This leads to widening of the gap between the comman man and the government. To ensure smooth working of the government and revive the trust of citizens on administration, the government has started taking several steps. Citizen's Charter (CC) is one such initiative in this direction. Citizen's Charter was formulated with the aim to bring in transparency, responsiveness and accountability in administration and promote Good Governance. It also gives information about the services provided by various Public Organisations/departments and the time-period within which the services will be provided. In the Department of IR, passenger amenities is one of the high priority area as Railway Administration directly comes in contact with people and has a great impact their lives.