Organizational citizenship behaviour at work: A comparative study of lower and upper divisional clerical employees

In Industrial and Organizational Psychology, Organizational citizenship behavior is a person's voluntary commitment within an organization that is not a part of his/her assigned task. Organizational citizenship behavior has rapidly become one of the most extensively studied areas of Organizational behavior, which has been linked to overall organizational effectiveness. Thus employees with Organizational citizenship behavior have an important consequence at workplace. Therefore the present investigation was aimed to examine Organizational citizenship behavior among lower and upper divisional clerical employees. For this purpose a scale for measuring Organizational citizenship behavior was developed by Podsakoff et.al (1990). The data were collected on clerical staff N= 100 working in various departments of Aligarh Muslim University, Aligarh. The data was analyzed by using t-test. The obtained result revealed significant difference between lower and upper divisional clerical groups. The result has been discussed in detail in the light of socio-cultural milieu.