Transparency in public administration in context of Indian citizen charter

India have adopted democratic modern institutions for the governance of the society at all level. It includes Parliament, Cabinet, Judiciary as well as state legislature state cabinet, and judiciary at state level. If we see the administrative structure there is a well structured civil services. The Bureaucracy has provided continuity and sustenance to governance in the wake of quick changing political scenario. It is recognized factor that bureau crates in India have failed as active agents of development. Government is a service agency and its main purpose is to extend to the people certain essential services on a fair equitable basis without delay. Citizen‘s participation in governance is a bilatual engagement where it is necessary both for government agencies as well as. The citizens to be fully involved in order for such participation to lead to improved outcomes such as better services delivery, change in public policy, redressal of grievances etc. Democracy needs citizen, not clients, clients are the people who dependent and control by government but citizen on the other hand are people who understand their own problems in their own terms. Citizens are at the core of good governance so good governance and citizen centric administration are in extricable linked. There are four main pillar on which the good governance rests: -

1. Ethos-Service to the citizen.

2. Ethics-honesty, integrity and transparency.

3. Equity-treating all citizen equal.

4. Efficiency-effective and speedy delivery of services without harassment.