A criticla review of literature on E-Banking services of commercial Banks

Changes in Technology and lifestyles have changed the structure of banking. Now-a-days, banks are seeking alternative ways to provide their various services. The banking industry, being very competitive, not only focuses on providing wide product lines to create competitive advantages, but also emphasizes the importance of its services particularly in maintaining service quality. Information Technology has enabled banks to perform more effectively. E-banking also termed as internet banking or online banking, facilitates an effective payment and accounting system thereby enhancing the speed and delivery of banking services considerably. While e-banking has improved banks efficiency and convenience, it has also posed several new challenges. These challenges are particularly more apparent in areas of regulation and supervision of banks. The present study offers meaningful insights by focusing on the past studies conducted by various academicians and researchers to know about E-banking services provided by banks.