Are Suwidha centres in Punjab providing suwidhas to public in real sense? A study assessing the seeker's age effects on the delivery of the services at the district level

E-governance has become essential ingredient of Good Governance today. In present times, the governments are pursuing their development agenda by making liberal use of e-governance (ICT). Governance means the action or manner of governing a state, organization. The “e” in e-Governance stands for ‘electronic’. Thus, e-Governance is basically associated with carrying out the functions and achieving the results of governance through the utilization of ICT (Information and Communications Technology). E-governance has immense potentiality to promote transparent, efficient, effective, responsive and citizen-friendly services to the people. It has the potential to serve citizens at their door step. It has brought about a paradigm shift in IT usage and applications for good governance. E-governance is a process of reform in the way government work, share information, and deliver services to clients. There are lots of e-governance initiatives in India such as E-Seva Centres, e-Sampark Centres, SUWIDHA Centres, e-disha Centres etc. These Centres are providing services to the people with efficiency and transparency. The present research paper has made an attempt to study the ground reality as far as provision of services is concerned and specifically has analyzed the effects of age on the delivery of services/facilities provided by SUWIDHA Centres in SBS Nagar district of Punjab.