Care giver satisfaction on nursing care services among the care givers of selected wards at selected hospital, Madurai

The goal of any service in an organization is creation of satisfaction among customers. The customers’ opinion of services is being taken into account in assessments of quality. Thus, evaluating the quality of medical care involves the measurement of its benefits to patients and the community at large.¹ Quality of services is the single most effective and sustainable means of differentiation between two competing organizations. The foremost pillar or vital elements of a hospital are skilled staffs specifically trained registered nurses because rather than physicians nurses are responsible for day-to-day activities of a unit and who comprises the vast majority staff of a hospital.² In light of the stiff competition existing in the market today, a firm can retain and expand its customers only by providing satisfied services.³

To assess the care giver satisfaction on nursing care services among care givers of selected wards.

A descriptive study was conducted among the care givers at pediatric medical ward and pediatric surgical ward atselected hospital, Madurai. A total of 100 samples were selected by consecutive sampling method. The data was collected using likert scale of nursing care variable. Descriptive statistics and inferential statistics was used to analysis the data.

The findings of the study revealed that 10% of care givers are well satisfied, 60% of care givers are moderately satisfied and 30% of care givers were not satisfied with the nursing care services provided in the hospital settings.

The study concluded that the quality and quantity of nursing care services need to be improved in the organization by setting standards for nursing services.