Effectiveness Evaluation of Knowledge Management in Promoting the Competitive Level (Case study: Tose'e Ta'avn Bank of Semnan province)

The present research has been fulfilled in order to considering the effectiveness of knowledge management in promoting competitive level of Tose'e Ta'avon Bank of Semnan province. Research statistical society involves the whole employees of Tose'e Ta'avon Bank of Semnan province. For collecting needed research data to analyze hypothesis, Smith's (2006) knowledge management effectiveness questionnaire has been used with 50 questions in ten dimensions and also competitive advantage questionnaire with five questions. For evaluating the validity of questionnaires we forwarded them to 5 experts and then for confirming the Reliability of the questionnaires Cronbach's alpha was conducted. The results of analyses show that all dimensions of knowledge management effectiveness are independent from each other and all affect competitive advantage. Regarding to the prioririzing of research dimensions, the highest rank belongs to technology, and the least for structures of Tose'e Ta'avon Bank. Also by using multifarious regression analyses with step by step method, we obtained that the most share goes to the protection of knowledge and the least share goes to the structure.