Factors affecting the development of public confidence in the social security services in the province of Mazandaran

The purpose of this article is the study of “Factors affecting the development of public confidence in the social security services in Mazandaran province". The objective of the present study was a descriptive survey. The population of this research is all officers and directors of social security organizations in Mazandaran province which their number estimated 250 in 2014 according to the Social Security organization of Mazandaran ‘data, which 152 of them were selected randomly as the sample size based on the Kerjesi and Morgan table. Data collection tool included questionnaires made by researcher. The Validity of the questions was confirmed by managers, specialists and a group of experts in this field. Cronbach's alpha was used to determine the reliability of this study; therefore 35 questionnaires were distributed among statistical population. The results showed that the obtained Cronbach's alpha coefficient 0.788 is the desired value to determine reliability.

Data collected in this study were analyzed by using the SPSS software. Kolmogorov-Smirnov statistical test and T-test were used to analyze data. The results showed that: There are relationships between The level of public access to social services and public trust development, the level of distribution of social care services in the community and public trust development, The timely provision of social services to improve the confidence of the people, and the level of the behavior of social security agencies and developing public trust