Employee perception of quality management in different types of public sector organisations

Quality Management is an imperative for the sustenance and growth of any business organization. Over the years the principles of Total Quality Management (TQM) have been widely adopted all over the world over, learning from successful experiences. The Public Sector Organizations (PSU), by and large, are perceived to lag behind in adopting contemporary practices, particularly in quality management. The present study is about the perceptions of executives regarding Quality Management in PSUs. Organizations of different sizes (small medium, and large) and types (manufacturing and service), operating in diverse sectors in Kerala were included in the study. The results reveal the extent of similarity and variations among these organizations.