Web based grievance handling system in India post

A customer is one who brings us his wants. It is our job to handle them profitably to him and to ourselves, which will be mutually beneficial win-win situation. If one has to do business, grievance redressal is a must. India Post has the largest postal network of the world having nearly1.55 lakh post offices. Keeping in view the large network and the millions of customers’ dealings on regular basis it is certain to generate the grievances, which need to be handled in expedient manner to bring customers’ delight. At the same time keeping in view the process of movement of articles in the traverse of the country or abroad; collection of information manually to settle the grievances becomes Herculean time consuming task. To overcome the delay, taking advantage of Information Communications Technology web based grievance handling system has been introduced in India Post. It is one of the few government organizations that provided this facility to lodge a complaint and get a reply without visiting the post office. On registration, the complainant gets a registration number and gets the replies in his given email address.