Asian Journal of Research in Social Sciences and Humanities
  • Year: 2014
  • Volume: 4
  • Issue: 11

Study of student's e-satisfaction from e-services of university

University of Sistan and Baluchestan, Iran

Abstract

The aim of this study is to study on student's e-satisfaction from e-services of university. To achieve this purpose, students of university of Sistsn and Baluchestan have been considered as a statistical population. Cochran's equation has been used and 377 students were considered as the basis of analysis with the use of simple random sampling method. The research data has been collected with the use of standard questionnaire with Cronbach's alpha 0.965. For the purpose of data analysis used descriptive statistics methods for demographic data analysis and to test the hypotheses used Pearson correlation test and Path Analysis by using SPSS and LISREL software. The results showed that all components of research including efficiency and quality, accountability, electronic payment, electronic registration, graphic and design and security are effective on student's e-satisfaction from e-services of university.

Keywords

Service, Quality of services, Electronic Services, Satisfaction, Electronic Satisfaction