Introduction of a model for identifying and prioritizing influential factors in establishment of knowledge management using Dematel method (Case study: Iran insurance company headquarter of Fars province)

Today, capital of organizations is not only money but their human resource and knowledge has become the greatest capital of organizations. Therefore, knowledge management is considered as a considerable affair. It is expected that Iranian organizations pay more attention to the knowledge management in order to pass crises facing growth of organization so that performance of employees and quality of their actions is improved and lead to the competitive benefit of organization. The purpose of present study is identification and prioritization of influential factors in implementing knowledge management through Dematel approach. The questionnaire of this research is made by researcher and is based on Dematel method. MATLAB and MS EXCEL software were used for analyzing data of questionnaire. The results of this research indicates that utilizing technology, trust, and sharing knowledge are the most influential factors in implementing knowledge management.