The Effects of Type A-B Personality on Symptoms of Stress: Employee Experience

This study is an attempt to explore which personality types invulnerable to stress environments. Personality identified in this study as personality type A and personality type B. Employee's personality remains anonymous until it was discovered using adopted instrument called Jenkins Activity Survey (JAS). Then the stress defined using universal stress symptoms consists of physical symptom, emotional symptom and behavior symptom. The study conducted consists of 282 employees from various telecommunications companies operating its business all over Malaysia to reveals which personalities responds higher to the stress symptoms intercepted by length of service. Result discovered partially personality type A-B significantly different on symptom of stress influenced by length of services. Precisely physical symptom of personality types A demonstrated declining while personality type B showing growing patent by longer of services. Furthermore personality type A-B reveals significantly different influence on symptoms of stress. In conclusion, selection of employee by means of method personality identifications who is capable handling stress environment should be included as a new practice in recruitment and selection process particularly occupying Telecommunication Company.