Assistant Professor, PSG Institute of Management, PSG College of Technology, Coimbatore, Tamilnadu, India
Online published on 9 November, 2016.
Malcolm Baldrige national quality award is pioneer among both manufacturing and service sectors internationally. Many other awards given by various organizations and governments also use Baldrige's quality criteria and parameters to evaluate industries. A few papers attempt to find actual relationship between the parameters with actual performance of the company. However, financial performance is very difficult to obtain and to measure. This paper tries to use stability as the performance measure which was originally used in age-old practices of US Training within Industry (TWI) program. A set of structural relationship models have been analyzed in a scenario of hotel industry to validate the relationship. Primary data collected through a structured questionnaire in southern parts of India is used.
