Performance evaluation of Salman Farsi Hospital of Bushehr based on EFQM organizational excellence model

The health care system has a dynamic environment and attending to the factors related to quality, plays the key role in its success. Due to it, health care is receiving much attention around the world. To survive in such conditions, performance evaluation can have an effective role in satisfying proper quality for services. The purpose of this research is to evaluate the performance of Salman Farsi Hospital of Bushehr Based on «EFQM» Organizational Excellence Model. The present research is practical regarding to purpose, and regarding the data collection, it is a descriptive – analytic research, which cross-sectional was conducted in year 2013. The statistic universe of this research consists of directors, managers, matrons, supervisors and units of Salman Farsi Hospital of Bushehr. The data collection tool is the adjusted questionnaire of EFQM organizational excellence model, which consists of 50 questions in nine principal criteria of this model. In order for validity assay, used nominal conceptual validity, which is confirmed by the experts? The reliability of data collection tools is Cronbach's alpha and the coefficient of Cronbach's alpha for the whole questionnaire was 0.98%. The results revealed that Salman Farsi hospital has acquired 362.61 scores out of 500 in enablers criteria. Also the results criteria it has gained 269.59 scores out of 500. The research results indicate that hospital is in an ideal situation regarding the enablers criteria but it's in an average situation regarding the result criteria, which needs more attention of managers in this area.