Recognition and Categorization of the Factors of Service Virtue and Examination of Its Impact on Organization's Productivity

One of the main duties of managers is controling and monitoring. Control, in turn, is divided in two kinds: internal and external control. In Islamic culture there is a special emphasis on internal control and self control as "virtue" and it is considered as the main criterion of human's superiority by the God on high. “Service” is also one of the main values of religious societies by which the religious rationality is separated from the other procedures. The aim of this study is to investigate factors that influence on the virtue of service and divide them into three categories: personal, inter-personal and organizational factors and to examine the impact of such factors on the “productivity” of the organization, as the main element to determine efficiency and effectiveness. Since the managers play a key role in the control of each organization, the managers of Shiraz Electrical Distribution Company have selected as the statistical universe of this research. The main instrument for this study was a questionnaire based on the Likret's criterion. The gathered data was analyzed by use of SPSS software. According to the obtained results, it became clear that there is a direct and positive relationship between the personal and organizational factors of virtue of the managers and productivity of the organization. Moreover, there is no meaningful relationship between virtue of the service and inter personal factors because of selfish and insular thought of the employees. Finally, meritocracy considered as the main applicatory element for applying the idea of virtue of service in the organization. Furthermore, in order to improve the inter-personal virtue, emphasizes was on the theories of fair distribution of the material and spiritual resources among the units, fortifying the spirit of collectivism with considering main goals of the organization as axis and internalizing desirable communication structure with approach of exceptionable.