A Survey on the Relationship between Knowledge Sharing and Organizational Performance (Case Study: Bandarabas Municipality)

Effective sharing of knowledge between members of an organization results in improvement of service presentation to customers, faster development of new products, reduced delay in delivery of goods to customers and finally reduced costs of access to worthwhile types of knowledge within the organization. The main purpose of this study is to investigate the relationship between knowledge sharing and organizational performance. The research method is descriptive and correlational. The population include all staff employees of Bandarabas Municipality, who are over 500 people. The sample size was estimated by help of Morgan Table to be 217 people. The data were collected by use of two standard questionnaires (knowledge sharing questionnaire and performance questionnaire), and Chronbacg's alpha coefficients which were used to determine reliability of the questionnaires were 84% and 81% for knowledge sharing questionnaire and performance questionnaire respectively, which shows high validity of the measuring instruments. The validity of the questionnaires was confirmed by experts and faculty adviser and assistant professors. As the research hypotheses were confirmed, the results show that there exists a positive and significant relationship between knowledge sharing components and organizational performance, and some suggestions were made concerning this association.