Survey the Quality and Variety of Electronic Services for State Banks and Private Banks

The purpose of this study is to compare the quality of state banks and private banks as well as a variety of Internet services from their customers’ perspective. Therefore refer to the studies using a modified model of banking service quality dimensions and components associated with service quality concept detection Based on these variables, a questionnaire was designed and its validity is based on 17 factors through the Faculty of Management and Economics Department was approved. The statistical population of customers who simultaneously use both types of banks in Zahedan. The sample size was determined based on Morgan 384 samples that were randomly selected. To analyze their findings, we used the Mann-Whitney U nonparametric test. The results indicated that private banks offer their services with more variety and higher quality than state banks.