Monitoring Human Recources through People-Capability Maturity Model (P-Cmm) in Ansar Bank

Many consequences from researches about importance and role of human resource in organizations’ improvement and growth and somehow in development of human societies emphasize on this point that no society has not developed unless it has paid attention to the development or human capital. Meanwhile, banks and knowledge based financial institutes are easily able to take advantage of current opportunities using different models of maturity of human resource in order to achieve competitive advantages to survive and face with variable condition of e-payments market. One of appropriate models in this field is People-Capability maturity model (P-CMM) which has been designed to increase human force capabilities. This model helps organizations to identify maturity of its human forces; creates a continuous program to develop human resource and prioritize more important performances. Current study is cross-descriptive research and in terms of research methodology, it is applied research. Statistical population includes employees of Ansar bank in Zahedan city who are almost 42 persons. Due to limitation of statistical population, all of statistical population was chosen as sample. The main means to collect data is questionnaire. Banks and financial institutes are able to identify maturity of human resource and determine their critical issues using People-Capability maturity model (P-CMM).