Examine the Critical Success Factors and The Role of Knowledge Management in Successful Implementation of Enterprise Resource Planning Systems (Erps)

Implementation of Enterprise Resource Planning (ERP) systems still present a significant challenge for most organizations, which usually results in serious failures. Frequent commentaries in the literature have stated that certain critical success factors (CSFs) have to be accomplished in an organization for an ERP system project to be successful. In this study we argue and demonstrate empirically that critical success factors with the variable mediator of knowledge management have a significant role in order to achieve the implementation of ERP systems.

The present study is applied and fundamental research of descriptive analytical kind. The data needed for this research are collected through library and field study. The study population includes all managers and experts related to the tea industry who work with ERP systems. A conceptual model was devised and then analyzed using structural equation modeling based on data collected from 80 valid questionnaires.