Arth prabandh: A Journal of Economics and Management
  • Year: 2015
  • Volume: 4
  • Issue: 2

The Role of Trust and Commitment on Cooperation between Organizations in Services Outsourcing

  • Author:
  • Abolhassan Faghihi, Vahid Chenari, Gholamreza Memarzadeh, Farideh Haghshenas Kashani
  • Total Page Count: 16
  • Page Number: 69 to 84

*Department of Public Management, Science and Research Branch, Islamic Azad University, Tehran, Iran

**Department of Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran

Online published on 13 May, 2015.

Abstract

Organizations outsource their key activities more than past, this process of outsourcing needs to proper interaction between service buying organization and service provider. The purpose of this research is applicable according to purpose and descriptive according to data gathering method, and it is casual according to relationship among research variables and certainly based on SEM. Statistical society is people who work directly with oil industry employees. Information gathering method is surveying and its tool is questionnaire. Data analysis of questionnaire of 260 responders is as final sample which shows interactive dependency of research factors and variables; as though, most variables of research are confirmed. Results show that the result of outsourcing of services is function of cooperation between organizations influenced by trust and commitment between organizations.

Keywords

Outsourcing, cooperation, trust, commitment