Usage of collections, services and user satisfactions of central library, Dayalbagh Educational Institute (Deemed University), Agra: A user study

This paper presents some results of the user study, conducted in 2013 among the registered users of the Central Library, Dayalbagh Educational institute (Deemed University), Agra. This study examines the usage of library collections, access of e-journals/databases/internet services, OPAC searching, reprography service and user awareness about the shodhganga/shodhgangotri project of INFLIBNET, UGC. The purpose of this study is also to examine the levels of user satisfaction with library resources, services and staffs. The survey was conducted through a well structured questionnaire taking a random sample of users for data collection. 300 questionnaires were distributed among the central library users (UG & PG students, Research Scholar and Teachers). The users response rate was 82 percent. The questionnaires were administered personally among the users of central library during the survey period Jan. to March. 2013. The questionnaire was design in 8 different sections in various aspects of library collections uses within the available resources, frequency and purposes of visit, circulation services, user satisfaction, OPAC usage, reprography services, internet usage, digital library and physical condition of library. In the last further attempt has also been made to highlights the findings of the study and a few suggestions have been given based on the analysis of data.