1Librarian, Kishanlal Public College (A Government Aided College & Affiliated to Maharshi Dayanand University, Rohtak), Rewari- 123401 District -Rewari (Haryana) India
2Assistant Librarian, Central Library[I/C], Jain Vishva Bharti Institute (Deemed University), Ladnun-341306(Rajasthan)
Online published on 17 June, 2015.
This paper discusses the evolution, principles, stages and the implementation of TQM in Special Libraries. Special Libraries, due to their unique nature, are forced to implement strategies that will prove their contribution to the bottom-line of the organization and at the same time allow holistic and strategic measurement and evaluation to take place. Libraries and librarians are required to demonstrate to top management that they are getting a good return on their investments in the library.
TQM, five laws, Quality Improvement Projects
