Impact of stressors on job satisfaction: An empirical analysis

Global world today comprises of jobs and job conditions that are so strenuous that it is difficult for the employees to manage workplace and carry out other responsibilities easily. The job and environmental conditions are highly demanding and pose uncertainties and challenges for employees due to which stress arises. The purpose of the study is to analyse the factors affecting employees as stressors. Since the role given to an employee in the organisation is what is expected from him; such roles create various role stressors that have been identified in the study that affects the employees working in the public and private sector banks.

For research study, the data has been collected from middle level employees of top two banks selected on the basis of high turnover; public sector (SBI and PNB) and private sector banks (HDFC and ICICI) of Delhi State. A structured questionnaire based on five point Likert scale was used. The secondary data was collected through research publications, standard journals, periodicals, and web. A Stratified sampling method was used for the selection of sectors (public and private sectors) in the banking unit and also for selecting banks in each of these two sectors for the study. A random selection method was used for selecting bank branches from the selected bank organizations (both the sectors) for the study. The sample size for the study comprised of 480 (240 middle level respondents from each sector). The survey instrument was shown to be both reliable and valid. The stressors identified for this research study are role expectation conflict, role erosion and role isolation. For testing research hypothesis, Structural Equation Modelling (SEM) and Confirmatory Factor Analysis (CFA) have been used.

Statistics clearly shows that stress due to role expectation conflict (SRW= 0.77) is the highest. The employees feel contradictory expectations from all the levels (0.73). Role isolation created stress is having a standardised regression weight 0.67 is another stressor affecting employees at workplace resulting due to not enough involvement and collaboration of the employees (SRW=0.87) followed by role erosion. The hypothesis tested showed a significant and negative relationship between the role stressors and overall job satisfaction and a significant and positive relationship between the overall job satisfaction and overall job performance.

The accuracy of the analysis is dependent on the accuracy of the data reported by selected organizations.

The results of this study would help banking organisations to better understand the organisational stressors and its impact upon employee's job satisfaction. Academics can use the results to build models that would further expand the stress management domain.

This study is probably the study in today's technologically changing environment that systematically determines the antecedents of stress having its impact upon satisfaction in the banking sector in India. It offers a beneficial source of information to banking organisations, which are still lagging far behind when it comes to stress management.