1Research Scholar, Department of Commerce, Delhi School of Economics, University of Delhi, Delhi, India
2Vice-Chancellor, Sri Sri University, Cuttack, Odisha, India
Online published on 4 January, 2021.
PURPOSE THE paper seeks to explore the concept of Employee-Centric Organizations (ECO), to identify-its drivers and study its impact on employees, customers and the organisation.
This a study based on review of literature, taken from varied journals and online sources.
The study identifies the three major drivers of ECO, i.e. Employee Engagement, Employee Empowerment and Employee Enablement, along with identifying the drivers of these three constructs. It also suggests a positive link between ECO and employee-related outcomes and seeks to study its larger impact on customer-related as well as organisation- related outcomes.
The paper provides a conceptual model for employee-centric organizations. However, it needs to be empirically validated.
It highlights that employee engagement, or empowerment, or enablement in itself may not be sufficient for organizational success. Rather, managers shall focus on creating employee-centric organizations, in order to take benefits from the synergy produced by the combination of these three constructs.
The paper provides insights into the concept of Employee-Centric Organisations and suggests a conceptual framework for ECO, along with its drivers and consequences.
Employee-Centric Organisations (ECO), Employee Engagement, Employee Empowerment, Employee Enablement
