Department of Public Administration, M.D. University, Rohtak, Haryana, India
*Corresponding author, E-mail id: br_kr79@yahoo.co.in
Online published on 10 September, 2013.
The present paper examines perceptions of the complainant-consumers regarding functioning of the district consumer forums (DCFs) of Delhi.
The complainant at the district fora level in Delhi constitutes the universe of the present study. For this purpose, out of 10 districts forums of Delhi, five have been selected. In all, a sample of 250 complainants (selecting 50 from each) has been selected.
Majority of the complainants'respondents were not found correctly aware about the main provisions of the Act.
Timely disposal of the consumer complaints has not been found up to the mark. As about three-fourth (i.e., 74.8%) of the total complaints were found pending for a period more than that of the stipulated time frame prescribed by the Act.
About 70% of the respondents paid more than five visits (ranging between 5 to 40 or more) as otherwise what would have been justified in context of stipulated complaint disposal time mandated under the Act and the ‘restriction of number of adjournment to minimum’ for speedy disposal of the complaints.
Majority of the respondents (i.e., 143 out of 250) expressed dissatisfaction over the functioning of DCFs and the prime cause of dissatisfaction of the complainant-respondents was delay in disposal of their complaints.
District Consumer Forums, Complainants’ Satisfaction, Attitude of Functionaries, Stipulated Complaint Disposal Time, Pendency
