The Mediating Influence of Employee Job Engagement on Corporate Social Responsibility and Job Satisfaction Relationship: The Case of Telecommunication Sector of Jordan

A variety of favourable work-related outcomes such as job satisfaction (JS) is believed to be an outcome of corporate social responsibility (CSR) practises. However, the process in which such outcomes are promoted still needs to be addressed. Therefore, this study suggests employee job engagement (EJE) as a mediator in this process. To test the suggested model, a quantitative descriptive approach was adopted, and data were collected from 279 respondents who operate in the telecommunication sector through simple random sampling using a self-administered questionnaire. Structural Equation Modelling-Analysis of Moment Structures (SEM-AMOS) was employed to confirm the measurement model. The structural model was tested, and the result indicated that CSR accounted for 48% of the variance in JS and 38% of the variance in EJE. Moreover, through online Sobel Test, EJE was found to partially mediate the relationship between CSR and JS. Following the result, suggestions were provided, and directions in the light of study limitations were provided.