Assistant Professor, Department of Public Administration, Jahangirnagar University, Savar, Dhaka-1342, Bangladesh, Email id: saiefanam88@gmail.com
Online published on 3 March, 2022.
To decentralise the delivery of public services and take them to the doorsteps of grass root people the government of Bangladesh have introduced Union Digital Centres all over the country. The centres have created new prospects in public service delivery where around 230 types of government and commercial e-services are provided. The study seeks to explore the role of management stakeholders of Union Digital Centres to understand its competency in service delivery. The study finds some issues, for example, insufficient infrastructure facilities, lack of proper coordination and monitoring. But underlying causes for poor management are not identical everywhere and performance is not poor as well. Despite some flaws, UDCs have made significant advancements in service delivery. Accordingly, considering the contemporary issues little reform needs to be initiated. For example, essential infrastructure support and better coordination may bring further pace in UDC operation. In this way, the citizens will get truly seamless e-services at the doorstep in rural areas.
Union digital centre, e-governance, e-government, Management, Information communication technology, Local government, Union Parishad
